Notes

Notes on running a clinic

Things we have worked out about missed appointments, enquiries and choosing systems. Written for people who run clinics, and useful whether or not you ever talk to us.

Missed appointments22 July 20266 min read

Why patients miss appointments, and which reasons you can actually do something about

Most no-show advice treats it as one problem. It is at least four, and only three of them are yours to fix. Knowing which is which stops you spending money on the wrong one.

Read it

Enquiries5 min read
What a clinic quietly loses to the phone
The calls that ring out are invisible by definition: no record, no name, no number. Here is how to find out roughly what yours are worth, using something you already pay for.
8 July 2026
Choosing systems5 min read
Before you buy clinic software, write down what actually goes wrong
The most expensive mistake in clinic operations is buying a tool for a problem you have not described. Four questions to answer first, and what to do with the answers.
24 June 2026

Notes on running a clinic

Why patients miss appointments, and which reasons you can actually do something about

What a clinic quietly loses to the phone

Before you buy clinic software, write down what actually goes wrong